Category: Digital

Come and meet the bot

Another step in our digital journey, we are working with our Digital Partner Microsoft to introduce Chatbots to Aberdeen City Council. What is a chatbot? A chatbot is assistive technology that aims to help users to complete tasks or obtain the information they are looking for through a […]

RPA – as easy as ABC?

Andrew Howe, Chief Officer for Digital & Technology, hacks our Transformation Zone to tell us about a new piece of technology currently being developed at Aberdeen City Council – RPA. When our collaboration with Microsoft was launched in August,  we promised regular updates on the work of the team […]

CoreHR Launch

As part of our Digital Journey within the Transformation Programme, we would like to introduce the next phase of the rollout of CoreHR. What to Expect? As part of the initial rollout of CoreHR, you can change your personal data and electronic payslips can already be viewed in CoreHR.  The introduction of your new payslips was the […]

Corporate Letter Templates

Are you aware of ‘Digital Nudge’ techniques? These can be small ways organisations can change how their customers interact with their services.  Namely, encouraging customers to interact with them using available digital solutions e.g. online forms, ChatBots, Web Chat and more. Our online services offer our customers quick and […]

Service Design Blog

24 April 2019 Over the last two weeks the service design project, reviewing Housing Repairs, has been within the ‘Ideation’ phase.  The purpose of this phase has been to generate ideas that could potentially solve the issues identified earlier in our problem statements. At this stage the focus has […]