Active listening, active voices, active decision making

We all have a role to play in creating the Council of the Future.

By harnessing the skills, knowledge and experience of our staff and partners, we can transform the way we serve our customers. Using the Transformation Zone and other channels, we’re sharing the vision and opportunities for you to get involved.

Engagement – with staff and the wider community – is central to successfully delivering the Target Operating Model.

Changing the culture